Mobile Banking

Mobile banking
    You can simply login UOB (China) Mobile Banking with your Personal Internet Banking Username and Password.

    Account summary Review your account balance and translation details on the go

    Funds Transfer Transfer funds anytime and anywhere within China

    Other services Manage your accounts

    Locate Locate the nearest Branch, or find out where you can
    enjoy the DebitCard promotions and privileges in China.

    Tools From the latest rates and prices to comprehensive suite of
    calculators, here areall the financial tools you need

    Message Receive the latest updates from UOB China


    1. Malicious trojans and malwares on mobile devices ?
    There is a myriad of mobile trojan programmes, viruses and malwares made available on the Internet disguised as mobile games and free apps. They are designed to steal, capture and send data back to fraudsters.
    It’s strongly recommended that you should only download and install apps onto your mobile devices from our authorized platforms (the APP store and China Mobile MM Store). This will reduce the risk of undesirable programmes infecting your mobile device.

    2. Reporting lost or stolen mobile devices ?
    Your mobile phones and tablet devices offer convenience, but they’re also easy to lose and can put your sensitive information at risk. Report your lost or stolen mobile devices to your mobile service provider as soon as possible. The service provider will be able to terminate the mobile service immediately and prevent any unauthorised use. Keep a record of your device’s make, model and serial number/IMEI number so that the service provider can “lock down” your mobile device.
    You should also call the bank’s call centre at 400-166-6388 (8:00-20:00 Business days) to block your Internet Banking login details, if necessary, to prevent unauthorised login.

    3. Don’t store sensitive information on your device
    Sensitive information such as confidential personal details and banking information should not be stored in your mobile device. You should also set an unlock password to protect your mobile device.

    A secured mobile banking experience
    We have a multi-layered security programme in place to ensure you enjoy the full convenience of mobile banking within a safe and secure environment.
    Firewalls keep your account safe
    Multiple levels of firewalls act as a barrier between the bank system and Internet to protect your account and personal information.
    128-bit SSL encryption safeguards your transactions
    We protect the confidentiality of your account details and transaction data. Our 128-bit Secure Sockets Layer (SSL) encryption protects your information as you complete your mobile transactions.
    Two-Factor Authentication (SMS-OTP)
    - Two-Factor Authentication (SMS-OTP) provides an additional layer of security for verifying the identity of a UOB (China) Personal Internet Banking customer.
    - Two-Factor Authentication (SMS-OTP) is required when you are performing the full access mode login, or submitting a high risk transaction.
    Third Party transfer control
    - Daily limit, total daily transaction number and annual cumulative limit controls.
    - Extra safety questions (3FA) need to be passed in the execution of 3rd party transfers when exceeding the stipulated limit.
    UniAlerts keeps you informed of your transactions
    You can opt in to our UniAlerts service which provides SMS alerts for a wide range of banking transactions such as online funds transfers made over a certain threshold.
    Automatic Log Out prevents information theft
    You will be logged out of your mobile banking session after a period of inactivity to ensure that your account and details are not compromised. UOBC Mobile does not store your login credentials on your mobile device.
    Security Alert:
    Vulnerability of Screen-recording

    General

    Q1. What is UOB (China) Mobile Banking?
    Combining the lifestyle features with banking functionalities, UOB (China) Mobile Banking is the one mobile platform that truly allows you to live the moment wherever, whenever.
    Q2. What is the difference between UOB (China) Mobile & UOB (China) Personal Internet Banking (PIB)?
    Although both allows you to perform your banking transactions online, UOB (China) Mobile is designed for ease of used on the mobile phone and PIB is designed for use on the computer/laptop.
    UOB (China) Mobile also contains several features that are useful to the user on the go such as the ability to search for the nearest UOB (China) Branches from your current location, get latest promotion information, etc..
    Q3. Can I log into UOB (China) Mobile if I am a UOB (China) Personal Internet Banking (PIB) Customer?
    Yes you can because UOB (China) Mobile and PIB shares the same login username and password. If you are an existing PIB customer, you can log into UOB (China) Mobile right away!
    Q4. Where can I download UOB (China) Mobile?
    Currently, the UOB (China) Mobile application is available for iOS and Android devices.
    It’s strongly recommended that you should only download and install apps onto your mobile devices from our authorized platforms (the APP store and China Mobile MM Store).
    Q5. What are the phones supported by UOB (China) Mobile?
    For the iOS version, UOB (China) Mobile is optimised for iPhone 4 and iPhone 3GS running on iOS version 3.1.3 and above.
    For the Android version, UOB (China) Mobile is optimised for Android devices running on Android version 2.3.0 and above.
    Q6. If you forgot your username or password, what should I do?
    If you forgot your username or need to re-activate your existing password/SMS-OTP as I have exceeded the number of tries, For assistance, please call at hotline 400-166-6388 (Working hours: 8:00 – 20:00).
    If you forgot your password, please visit any UOB (China) Branch/Sub-branch providing Personal Financial Services and fill in the maintenance form for reset.
    Q7. Why doesn’t the “Back” soft key on my Android phone work with UOB (China) Mobile?
    The "Back" soft key has been deactivated in UOB (China) Mobile because it could conflict with the security control of the mobile application and prevent unintentional log out. User can still navigate back using the Back button within the app, usually located at the top-left corner.
    Q8. How do I close and exit the UOB (China) Mobile on my Android mobile device?
    At any of the first level navigation screens or after logging out, tap the Menu key on your Android phone, then tap the Exit button to close UOB (China) Mobile. This will close the application completely, stopping it from running in the background.

    Accounts Summary

    Q1. One of my accounts is not reflected here. What should I do?
    If your account is not reflected on the Account Summary view, there may be 2 possibilities:
    It could be that the account is currently not linked to UOB (China) Mobile. To link an account, simply click on Link Accounts from the Other Services > Account Services menu and select the account you want linked.
    Alternatively, it could be that the account is currently hidden from view. To display the account, simply click on Manage Account Summary View from the Other Services > Account Services menu and unhide the account.
    Q2. How do I view more account details?
    To view more account details or access account-related services, click on the respective account number.

    Funds Transfer

    Manage Payees

    Q1. What can I do with this feature?
    This feature allows you to view, edit authorized Payee Name or delete funds transfer payee.
    Q2. I have Payee to transfer funds to. How do I add Payee?
    You can only Add Payee from UOB (China) Personal Internet Banking (PIB) and not in UOB (China) Mobile.

    Make Transfer

    Q1. What can I do with this feature?
    This feature allows you to perform immediate, recurring and future-dated funds transfer between your own linked UOB (China) accounts, to a third-party UOB (China) account or another bank's account. You can schedule transfers up to 1 year in advance on a daily, weekly, monthly or quarterly basis.
    Q2. I have set up a funds transfer arrangement scheduled for transfer today. Can I delete the arrangement?
    No. You will need to delete the scheduled transfer arrangement at least one working day in advance of the transfer date as you will not be able to delete transfers scheduled for the same day.
    Q3. What is the default funds transfer limit? Can I increase/decrease the limit?
    The default daily transfer limit for funds transfer between your own UOB(China) accounts is RMB 500,000, for funds transfer to Other UOB(China) accounts is RMB 250,000 and for Other Bank's account is RMB 250,000 respectively.
    If you require an update, simply click on Change Limits from the Other Services > Account Services menu to change your limit.
    Q4. How do I know my remaining funds transfer limit for the day?
    The remaining limit is stated at the beginning of "Make Transfer" page.
    Q5. Can I transfer funds in foreign currency?
    Sorry, currently it’s unavailable to provide this service
    Q6. When will the payee receive the funds?
    Transfer within UOB (China) accounts is real-time processed. For transfer to other bank a/c, the daily transaction processing cut-off time is 15:00 on each working day. All the instructions received after the cut-off time or during holidays will be handled in the immediately following working day. The fund delivery time depends on CNY settlement system and receiving bank.

    Messages & Inbox

    Q1. What is the difference between Messages & Inbox?
    In messages, you receive general notices from UOB (China) such as service maintenance notifications, as well as promotions from UOB (China).
    In Inbox, you will receive special exclusive promotions from UOB (China) that are relevant you.

    Locate

    Q1. What is the Locate function?
    The locate function is an mobile directory that puts the locations of UOB(China) Branches as well as merchants participating in UOB(China) Card Promotions in China right at your fingertips.
    Q2. What is the Branch Locator?
    The Branch locator functions allows you to find out the location of UOB (China)'s branches in China.
    By clicking on the top bar, you can toggle your search results between the different types of UOB (China) facilities.
    I. Search Nearby - the results will display the list of nearest UOB (China) facilities closest to your current location.
    i. Click on Map to view the results in a map view
    ii. Click on AR to view the results in Augmented Reality view.
    iii. Click on Range to change your preferred search radius. The default search radius is 5km and you can extend it up to 20km.
    iv. Click on Refresh if you wish to refresh the search results, especially if you have change your location within the last 5 minutes.
    II. Search by Keywords - allows you to search by keywords such as street name & postal codes.
    i. Select the type of UOB (China) facility you wish to search for from the top bar
    ii. Enter the keywords and click Search
    iii. Click on the UOB (China) facility to view it in the map view in details
    iv. Click on Directions to view the directions on how to get to the selected UOB (China) facility.
    III. Search by City – allows you to search by the cities in China
    i. Select the city you wish to search in the top bar
    ii. Select the type of UOB (China) facility you wish to search for from the top bar
    iii. Click on the UOB (China) facility to view it in the map view in details
    iv. Click on Directions to view the directions on how to get to the selected UOB (China) facility.
    Q3. What is the Merchant Locator?
    I. Latest Promotion - displays merchant offering promotions to UOB(China) Card members that are newly listed.
    II. Search by Keywords – allows you to search by keywords such as street name & postal codes.
    i. Enter the keywords and click Search
    ii. Click on the merchant to view it in the map view in details
    iii. Click on Directions to view the directions on how to get to the selected UOB (China) facility.
    III. Search by Categories
    i. Select the type of merchant you wish to view
    ii. Select the sub-category of merchant type you wish to view
    iii. Select the merchant to view the promotion on offer in details.

    Other Services

    Account Services - Manage Account Summary View

    Q1. What can I do under this feature?
    This feature allows you to personalize your Account Summary page to display or hide the accounts from UOB (China) Mobile.

    Account Services - Link/Delink Accounts

    Q1. What can I do under "Link Accounts" and "Delink Accounts"?
    "Link Accounts" allow you to link your personal UOB (China) accounts to UOB (China) Mobile for viewing or to perform online transactions. If you intend to access your bank account via UOB (China) Mobile, you will need to ensure that the account is linked. Otherwise, simply delink the account.

    Account Services - Account Alias

    Q1. What can I do under this feature?
    This feature allows you to create a label for your account.
    Note that this is for your personal reference when you use UOB (China) Mobile and will not be reflected in your statement of account.

    Change Limits

    Q1. What can I do with this feature?
    This feature shows you the various transaction limits. You will be able to set the limits for applicable transactions by selecting the respective drop down list. The limit change will be effected for both UOB (China) Mobile and Personal Internet Banking (PIB).
    Q2. When will the change of limits take effect?
    Upon successful submission, your new limit will take effect immediately.
    Q3. I have made a scheduled payment/transfer before I reduce the limit. Will the transaction be successful?
    Scheduled payment/transfer that has been made before your limit reduction will still be triggered on the payment/transfer dates. However, if the amount exceeds your daily/monthly payment/transfer limit, the transaction will be unsuccessful.

    Profile Settings - Customized Menu

    Q1. Which menu can I customize?
    You can customize the home page after your full access login (with 2FA).

    Profile Settings - Change Password

    Q1. How often do I need to change my Password?
    We would recommend that you change your Password regularly. Password must be 8 to 24 characters without space. Your password is also case-sensitive and must be the combination of numeric and alphanumeric.
    Do ensure that you keep your Password confidential at all times and do not divulge it to anyone. Please note that UOB (China) will never request its customers to provide, update or verify account or card information online or via email.
    Q2. Can I change my Username?
    Please note that Username cannot be changed.

    Tools

    Q1. What is the Tools function?
    The Tools function gives you access to the latest rates and prices from UOB (China) as well as a comprehensive suite of calculators for your financial needs.

Privilege Banking Service Hotline

400 166 6388
If you are calling from overseas:
Please dial (86-21) 6061 8826
(8:00-20:00, business days)

Online Tools